I didn't realize there was a name for it. Then, a client mentioned a variation of Occam's razor called Hanlon's razor - "Never attribute to malice that which is adequately explained by stupidity,"
It turns out that helping couples to communicate with one another is helpful training for helping business partners and team members to improve their communication with one another! If high-conflict couples can learn how to shift the way the speak and listen to one another, so can people who work together.
Often, clients believe (or have been told) that they need to improve their "listening skills" and ask for help on how to do that.
Being able to swim in a swimming pool might not mean that one can swim safely in the ocean during a hurricane. Skiing easily on an intermediate slope might not mean that one can ski easily (or safely) on an icy, advanced slope. Similarly, being able to have an easy conversation about what is going well might not mean that one can effectively or safely have a difficult conversation about what is going poorly or concerns about future plans.
So often, I hear a client report a conversation (or, at times, I witness the conversation) and what comes out sounds something like "How could you do something like that?" (please click on the links here and below to hear examples of what I'm describing)
I read a lot of business books and articles and one of the best books I've read in quite a while is "Conversational Capacity" by Craig Weber. It explains clearly what goes wrong in many conversations and what to do about it.
